Returns & Exchange Policy

Customers can request a return or exchange within 7 days of receiving their order if:

• The wrong item was received
• The item is damaged or defective
• An item is missing from the order

The following items cannot be returned:

• Used or written-in school books
• Opened stationery products
• Customized school packages
• Digital products

To qualify for an exchange:

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase or order number is required

If you receive a damaged or missing item:

• Contact BookBox within 48 hours of delivery
• Provide photos of the damaged item if applicable
• Include your order number in your message

Refunds are issued only when:

• A replacement item is unavailable
• An order cannot be fulfilled
• Refunds are processed within 5-7 business days

Shipping cost details:

• BookBox covers shipping costs if the error is ours
• Additional shipping fees may apply for customer-requested exchanges
• Return shipping is the customer's responsibility unless the item is defective